Member Success Manager

About the Council of Canadian Innovators (CCI)

The Council of Canadian Innovators (CCI) is a national business association representing over 150 of Canada’s fastest-growing technology-intensive companies. Companies within CCI’s portfolio are market leaders in their verticals and commercialize their technologies in over 190 countries, generating between $10M - $750M in annual recurring revenue. CCI’s member companies are all headquartered in Canada and collectively employ over 52,000 Canadians from coast to coast.

CCI was created in 2015 by the leaders of Canada’s most innovative companies to reorient Canada’s economic strategies towards supporting domestic scale-up companies to aid in their pursuit of becoming engines of Canada’s future economic prosperity. CCI works closely with our members and leaders within federal and provincial governments to develop economic strategies that increase access to talent, capital, and customers for homegrown firms, all while updating Canada’s economic playbook for the 21st century economy. Since 2015, CCI’s advocacy has led to the government improving the way businesses access international talent, patent their inventions, and navigate the global data-driven economy.

CCI is a peer network of Canadian business leaders and innovators who look to CCI’s leadership and membership for strategic advice and foresight, expert navigation of federal and provincial governments, and for connections to other innovators and institutions that can assist them in scaling their businesses worldwide.

Today, CCI is headquartered in Toronto and has staff located in Vancouver, Edmonton, and Montreal. CCI is established as a not-for-profit organization governed by a Board of Directors, with Jim Balsillie, retired chairman and co-CEO of BlackBerry, serving as Chair, and John Ruffolo, founder of OMERS Ventures and Managing Partner of Maverix Private Equity, serving as Vice-Chair. Both are also co-founders of CCI.
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Role: Member Success Manager

Reports To: Director of Member Success & Partnerships

As Member Success Manager, you’ll be an integral part of CCI’s growing team, helping to build and maintain strong relationships with our members. In this early- to mid-career role, you’ll support member recruitment, onboarding, engagement, and retention efforts. You’ll work cross-functionally with colleagues in marketing and government relations to ensure members feel supported and connected to CCI’s mission.

This role is ideal for someone with a few years of professional experience who is excited to grow in a relationship-focused role and contribute to the success of Canada’s leading innovation companies.
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Key Responsibilities

1. Member Recruitment Support (25%)

• Help identify and reach out to prospective members.
• Respond to inbound interest and participate in introductory calls.
• Collaborate with the team to develop messaging that clearly communicates the value of membership.
• Work with marketing on outreach materials and member campaigns.

2. Member Onboarding & Engagement (25%)

• Coordinate onboarding calls and ensure new members receive a smooth introduction to CCI.
• Track member engagement and share relevant resources and opportunities.
• Assist with planning and executing member events, webinars, and other engagement initiatives.

3. Member Retention (25%)

• Support renewal processes and help track member satisfaction.
• Participate in check-ins with members to understand needs and identify ways to add value.
• Help capture and organize member feedback.

4. CRM & Operations Support (25%)

• Update and maintain member records in the CRM system.
• Track member interactions, renewals, and engagement metrics.
• Help streamline internal processes to enhance the member experience.
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What Success Looks Like

• You help grow our membership by supporting recruitment efforts and managing smooth onboarding experiences.
• You ensure members feel connected, informed, and valued throughout their time with CCI.
• Our CRM is organized and up to date, enabling effective team coordination.
• You proactively support renewals by building strong relationships and surfacing opportunities to deliver value.
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What We're Looking For

We know great candidates come from many backgrounds. You might be a fit if you bring some or all of the following:

• 1–4 years of experience in a relationship management, customer success, community engagement, or similar role.
• Experience working in or with tech companies, associations, nonprofits, or public policy is a plus.
• Strong communication and organizational skills.
• Comfort working with CRM tools (e.g. Salesforce, HubSpot) and managing multiple projects at once.
• A proactive and collaborative mindset—you like building relationships and supporting a mission-driven team.
• Interest in innovation, economic development, and helping Canadian companies succeed globally.
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Compensation & Benefits

• Salary range: $75,000–$90,000 CAD
• $2,500 annual education and training allowance
• Comprehensive health and dental benefits
• Paid parental leave
• Generous vacation: 3 weeks plus two discretionary office closures: 1 week in July and 2 weeks in December, cumulating in a total of 6 weeks off per year
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Our bands are based on paying above market rates in our industry and paying comparatively to market rates for parallel roles in the tech sector to acknowledge the diverse skill set we need for our work.

We believe in equal pay for equal value of work. For this reason, although we hire all over Canada, we don’t adjust our pay based on where you live. We’ve used a rate that is competitive across the various locations where we hire